Privacy Policy

At CompanyProfileDesign.my, we respect the trust shown by our clients and prioritise their privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or acquire our services. By accessing our website or engaging with us, you agree to the rules mentioned in this document. Please go through this draft carefully, and if you have any reservations about any clause, refrain from sharing any information with our team.

We collect various types of information to provide our services and enhance the user experience. The types of information include:

• Directly Provided Information: When you contact us, request a quote, or place an order, we may collect personal details, including your name, email address, phone number, and business information.
• Payment Information: For any purchases, we may collect payment information, which is processed securely by trusted payment service providers.

• Device and Usage Information: We may collect data about the device and browser you use to access our website, including IP address, browser type, operating system, and browsing patterns.
• Cookies and Similar Technologies: Cookies and tracking technologies help us to understand your preferences and enhance your experience on our website. More details are provided in the Cookie Policy section below.

• Email Communications: We may retain copies of communications, including queries, quotes, and feedback, to enhance our customer service and respond effectively to future inquiries.

Cookies are small text files stored on your device when you visit our website. They help us understand your browsing patterns, remember your preferences, and enhance your user experience.

These are necessary for the website's functionality, such as remembering login details and order information.

These cookies collect data on how visitors use our website, which helps us understand areas for improvement.

Used to deliver targeted advertising and track the effectiveness of our marketing campaigns.

We use cookies to:

• Enhance website performance and usability.
• Analyse visitor patterns and improve site experience.
• Personalise content and offer relevant promotions.

Most browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Note that disabling cookies may affect the functionality and experience of our website.

We utilise the information we collect to deliver effective, secure, and customised services. The ways in which we use this information include:

• Service Provision and Order Fulfilment: We collect and process personal and business information provided by you to fulfil design orders, create tailored solutions, and complete any requested services, including company profile design, logo creation, and printing services.
• Personalisation and User Experience Optimisation: By analysing user behaviour, preferences, and site usage patterns, we tailor our website experience to individual users, enhancing navigation, content relevancy, and service offerings to improve user satisfaction.
• Product Development and Quality Improvement: We evaluate anonymised and aggregated user data to identify trends, improve service delivery, optimise design processes, and ensure our offerings meet client needs and industry standards.
• Marketing and Promotional Communications: With your explicit consent, we may use your contact information to send marketing materials, promotional offers, newsletters, or updates on our latest services. These communications are only sent to users who have opted in, and recipients may unsubscribe at any time.
• Compliance with Legal Obligations: In specific circumstances, we may use or disclose data to comply with legal processes or regulatory requirements. This includes meeting data retention requirements or responding to lawful government requests and audits.

Your data privacy is paramount, and we adhere to strict protocols when sharing information with third parties. We only disclose information under the following circumstances:

• Engagement with Third-Party Service Providers: To facilitate seamless service delivery, we may engage trusted third-party vendors, such as payment processors, web hosting providers, and customer service platforms, who may access your data to perform specific services on our behalf. These service providers are contractually obligated to maintain strict confidentiality and data protection standards, ensuring your data is safeguarded at all times.
• Third-Party Marketing Partners (With Consent): In cases where we collaborate with marketing or advertising partners to promote our services, we may share aggregated or anonymised data to improve marketing campaigns. This information is used in accordance with your preferences and will not personally identify you without your express consent.
• Legal Compliance and Protection of Rights: We may disclose personal information if required by law or to protect the rights, property, or safety of CompanyProfileDesign.my, its employees, clients, or the public. This includes sharing information with authorities to prevent fraud, address security breaches, or comply with legal obligations.
• Business Transfers or Acquisitions: If our business undergoes a merger, acquisition, restructuring, or sale, your information may be transferred as part of the transaction, subject to this Privacy Policy. In such cases, we will notify users and ensure the new entity upholds data privacy and protection standards.

We recognise the importance of data security and retention. We have implemented technical and organisational measures to protect your information:

• Data Retention Periods: Personal information is retained only as long as necessary to fulfil our services, comply with legal requirements, and resolve disputes. We have established specific retention schedules based on the type of data, business purpose, and applicable legal mandates. Once data is no longer required, we securely dispose of it in accordance with industry standards.
• Data Security Measures: We use advanced security protocols and encryption technologies to protect personal information from unauthorised access, alteration, disclosure, or destruction. This includes:
• Encryption: Data is encrypted during transmission and at rest to prevent unauthorised access.
• Access Controls: We restrict access to personal data to authorised personnel only, enforcing access management practices and security clearance levels.
• Regular Security Audits: We conduct periodic audits, vulnerability assessments, and security updates to ensure compliance with industry standards and improve our security posture.
• Data Breach Response Plan: In the unlikely event of a data breach, we have established response protocols to mitigate potential impacts and promptly notify affected parties and regulatory bodies in line with legal requirements. Our incident response plan prioritises transparency, prompt action, and thorough investigation to protect user data.

In compliance with data protection regulations, we offer various rights and choices regarding your personal data:

• Access and Rectification: You may request access to the personal information we hold about you, along with the right to correct or update any inaccuracies. To exercise this right, please provide us with sufficient details to locate your data, and we will respond within the legally specified timeframe.
• Data Deletion (Right to be Forgotten): Under certain circumstances, you have the right to request the deletion of your personal data. We will honour your request provided that:
• The data is no longer necessary for the purpose for which it was collected.
• Retention is not required to comply with legal obligations, resolve disputes, or enforce our policies.
• Objection to Processing and Restriction of Processing: You may object to the processing of your data where it is based on legitimate interests or if you feel it impacts your rights and freedoms. We may still process your data if we can demonstrate compelling, legitimate grounds in relation to legal claims.
• Data Portability: You may request a copy of the personal data you provided to us in a structured, machine-readable format, enabling you to transfer it to another service provider if desired.
• Consent Withdrawal: If our processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent prior to withdrawal.

To protect your privacy and security, we may verify your identity before fulfilling any requests. Our team is committed to addressing all inquiries promptly and transparently in accordance with applicable data protection laws.

Our services are intended for business professionals and are not directed at individuals under 18. We do not knowingly collect data from minors.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page instantly. We encourage you to review this policy periodically.